Supporting you
In challenging times, your circumstances may change. Whether you're facing a difficult moment or simply need a little extra help, we're here to support you. From accessing your account to staying on top of your financial arrangements, we offer a range of options to support you and your financial wellbeing.
Here when you need us
Whatever your circumstances, we're here to help make things easier - especially if you need extra support. We'll provide the assistance you need, in a way that works for you.
How we can help
You may feel you need someone you trust to speak or act on your behalf, such as a family member, close friend, or professional adviser such as an accountant or lawyer.
There are several ways we can support this, you can:
- Give permission for someone to speak on your behalf during a call or meeting
- Add a contact (i.e. accountant, tax adviser or family member) to ‘request information only’ or to receive mailings (e.g. valuations or tax documents). We’ll need their name or name of the company, address, email address and a password for email access.
For more formal arrangements, you can set up:
Instruction authority: allows the buying and selling of securities, instructing on corporate actions (payment of dividends or rights issues) and completing suitability reviews, but does not include the addition or withdrawal of cash assets from the account.
Operating authority: includes all actions in instruction authority plus the ability to pay away funds or close the account. It does not include instructing any static data changes (e.g. address or contact details) or adding or changing bank details.
Appointing an attorney:
You can also appoint an Attorney using a Lasting Power of Attorney (LPA) or Power of Attorney (POA) as it’s normally referred to in Scotland to your account. This allows someone to manage your finances if you're unable to. We’ll need a certified copy of each relevant document and this will be inputted into the account. Your Attorney can make changes and withdrawals and register for online access to manage your account. If you would like to set this up, you can speak to your account executive, your solicitor, or contact the Office of the Public Guardian for guidance.
Bereavement
We understand what a difficult time this can be. To help make things easier please contact the deceased’s account executive. They will guide you through the next steps and then contact our client services team.
- You will be asked for the following information for the deceased client:
- Full name
- Postal address
- Email (not mandatory)
- Contact number
- Date of death
Please get in touch so we can help you navigate your finances during this time.
Divorce
The end of a relationship can bring many changes. It can impact every part of your life, from significant family changes, to navigating your future finances and objectives. As you embark on this next chapter, we are here to help you.
We know this may be a challenging time, so letting us know is simple. Please get in touch with your account executive, who can offer guidance during this time.
Changes in health
We understand that changes in health or personal circumstances can sometimes make things more difficult. If you face any challenges that affect how you engage with us, we’re here to help.
Please let your account executive know if you would benefit from additional support in relation to:
- A serious illness
- Physical changes (mobility)
- Mental health
- Sight, hearing, speech, or writing difficulties
Residential care
If you are moving into residential care, we can help make the transition smoother. Please let us know your new address. We will also need a letter from the care home confirming proof of address if you are a new client.
If you need us to adjust how we communicate with you, just let us know. We’ll do our best to tailor our approach to suit your needs.
Your financial wellbeing and security are important to us. Fraudsters can be very convincing, so it’s important to stay vigilant. They may use the Canaccord Wealth name, logo and office address to engage with you.
Reporting fraud
If you are suspicious about an email or phone call, where the Canaccord Wealth name and logo may be being used fraudulently, please report it to fraud@canaccord.com.
Stop and check - is it Canaccord Wealth?
If you receive an unexpected but convincing email, please check by calling your account executive straight away. Fraudsters often intercept email exchanges and alter them to appear genuine, so don’t use any contact details in the email - double-check on our website or use your existing records.
Be aware of the email hack and investment scam
If an email arrives from a firm you know or are dealing with, like Canaccord Wealth, and it asks you to send money to a new or different bank account; or if an unexpected email suggests a great investment opportunity, please stop and think and do not respond. Instead, call your account executive immediately and help protect your money and prevent fraud.
Be aware of identity fraud or passing out personal information
Thieves want as many details about you as possible to pass themselves off as you. You should avoid divulging personal details, credentials or any other types of confidential information to a fraudster. We want you to have confidence in your financial future – and it is essential we all do all we can to prevent fraud.
More information
Find out more about how we connect with you, and tips to avoid phishing and fraud.
Investment Glossary
If you’re unsure about any investment terms, you can check here to find a quick explainer.
Client login
It's easy to access your online account, where you'll see all your investments and information.
Contact us
There are lots of ways you can speak to your Canaccord Wealth account executive or find what you need.